Returns & Exchanges
At Van Halen Store, we want you to be completely satisfied with your rock-inspired gear. If your purchase isn't hitting the right note, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the apparel is in unworn, unwashed condition.
Label and Ship
Print the prepaid shipping label provided through the portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing