Frequently Asked Questions
Everything you need to know about your Van Halen Store experience.
How long will it take for my order to ship?
Standard orders typically process within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 2-4 weeks depending on your location and customs processing.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed merchandise within 30 days of delivery. Please ensure all original tags are attached. Final sale items and limited edition concert memorabilia are not eligible for return.
How do I know which size to order?
Each product page features a detailed size chart. Our apparel generally follows standard US sizing. If you are between sizes, we recommend sizing up for a more relaxed fit, especially for our 100% cotton vintage-wash tees.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I care for my graphic tees to prevent fading?
To preserve the quality of the screen-printed graphics, we recommend washing your garments inside out in cold water and tumble drying on low heat or hang drying.